Arrakis Systems MARC-15 Manual download pdf (Page 82)

S E R V I C E & M A I N T E N A N C E

Factory Service (continued)

Warranty Replacement of Parts

To have a part replaced under warranty, you must:

1) Provide a valid product serial number that is within the warranty period

2) Contact the Arrakis customer service department and describe what parts need replacement and the circumstances of the

failure. (The customer service department may require on site test by your technician to confirm the part replacement is appro-

priate for your problem.)

3) A Return Merchandise Authorization Number (RMA #) will be issued when a part s to be returned to the factory.

4) Return ALL defective parts to the factory (shipping prepaid) to the attention of the “Customer Service Departent” with a letter

including your name, address, call letters, serial number, date, and valid RMA #.

5) Parts replaced under warranty will be shipped at Arrakis expense by UPS ground. Any expense over and above UPS ground will

be born by the customer.

IMPORTANT- If the defective parts are not returned to the factory within 30 days, you will be invoiced for them and it will be

assumed that they do not fall under warranty. Further customer service will be denied until the defective parts are returned of

paid for.

Spare Parts

A spare parts kit is provided with the console. These parts are provided in case of emergency failure and normal infant mortality.

These parts, when used to replace failures, are not replaced under warranty.

Purchased Parts

An Arrakis customer may purchase spare or replacement parts from the factory. The cost of the parts will include a service

charge, the cost for the parts, and the cost of the shipping.

Parts may be purchased by:

1) C.O.D. shipping

2) Valid and approved Credit Card (below our current credit limit)

3) Prepaid by company check (shipment after check clears the bank)

4) Wire transfer of funds

5) Through an Arrakis authorized dealer

Arrakis does not sell items on open account.

IMPORTANT- Non payment or late payment for parts will result in refusal of further customer service until the problem is

resolved.

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Arrakis Systems MARC-15 Manual Page 82