Arrakis Systems MARC-15 Manual Page 81
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S E R V I C E & M A I N T E N A N C E
Factory Service
Technical Questions
Arrakis Systems maintains a staff of friendly broadcast engineers, design engineers, and technicians who have many
years of in depth field experience in broadcasting. All of our technical resources are available to you to answer installa-
tion questions, solve problems, and repair equipment. If you have a question or problem, please feel free to call us. We
can not solve every problem, but our people are here to try.
Our customer support department is open from: 8AM - 4:30PM, Monday -Friday (except for Holidays)
Voice: 970-461-0730
Fax: 970-663-1010
email: consolesupport@arrakis-systems.com
IMPORTANT: Collect calls will not be accepted
Warranty Service for the MARC console hardware
Arrakis Systems will replace parts that fail due to defects in material or workmanship during the warranty period of the product. This warranty is extended
to the original owner only.
Arrakis Systems does not warranty equipment that has failed due to improper installation, abuse, or acts of nature. It is solely at the discretion of Arrakis
Systems as to whether a part is defective under warranty conditions.
Warranty Service Procedure for the MARC console hardware
Arrakis Systems assumes that its customers have on staff (or access to) competent technical personnel and adequate test equipment.
If a product fails, Arrakis will first seek to ascertain the problem over the phone and solve it at the modular replacement level where we find the specific
part(s) that have failed and repair or replace them. This is the least expensive and time consuming solution for you. Depending on the circumstances and at
our discretion, Arrakis will replace the specific PC board suspected to be at fault. If replacing PC boards does not resolve the problem, then the console is to
be returned to the factory where it will we repaired and returned to you. Repair time at the factory is normally two week days.
Shipping- The customer is responsible for payment for shipping to the factory. Parts returned to the factory freight collect will be refused. Return shipping
over and above the cost of UPS ground will be born by the customer. In the case of international shipments, all cost of shipping and duties are born by the
customer, both to and from the factory.
Under no circumstances will Arrakis replace a defective console with a replacement console.
IMPORTANT- Under no circumstances does Arrakis take any responsibility for non-factory technical expenses.
6.12
- Technical Manual 1
- Broadcast Console 1
- I N T R O D U C TI O N 2
- S A F E TY 3
- Hazard / Warning Label 4
- Identification 4
- Warranty 5
- Table of Contents 7
- DESCRIPTION 8
- Product Description 9
- The modular mainframe 10
- Output Timer 11
- Software features 12
- Technical features 13
- Electronic Specifications 14
- 37 1/2" 15
- INSTRUCTIONS 16
- OPERATING 16
- Basic Operation 17
- Mono mic level Input Modules 18
- The PC-USB input Module 20
- The Telephone Input Module 21
- CUE SPEAKER 24
- CUE LEVEL 24
- Arrakis Systems inc 25
- Program Audition Utility 25
- The VU meters 26
- INSTALLATION 27
- Basic Description 28
- Unpacking 29
- Before you start 30
- The Mainframe 32
- Power Supply 33
- 1,2,3,4,5,6,7,8 34
- Grounding 35
- Grounding (continued) 36
- Earphone Output 37
- External Monitor In 37
- Miscellaneous IO 37
- Headphone Wiring 38
- External Monitor Input Wiring 39
- On Air Light Wiring 40
- Talkback (intercom) Wiring 41
- Program Output Wiring 42
- Logic ‘B’ ‘A’ 43
- Source Control Logic 44
- 4) PC USB module (MARC-USB) 45
- Logic Out In 46
- MUTE LOGIC 47
- PC Setup 48
- The ARC-16SW 49
- PC Control 49
- PC Configuration 49
- ARC-16SW Software 50
- SWITCHER WIRING 51
- Basic Calibration 52
- Output Bd Calibration 53
- Input board Jumper Setup 54
- INPUT OUTPUT WIRING SUMMARY 55
- Main Console Outputs 56
- Monitor Inputs and Outputs 56
- 13.0 Analog Audio Wiring 57
- Source into a Balanced Source 59
- Ground Loops 62
- Ground Loops (continued) 63
- DHD-LIVE FOR 64
- THE MARC CONSOLE 64
- Getting Started 65
- SERVICE & MAINTENANCE 66
- General Repair Considerations 67
- Opening the Console 68
- Removing an Input Module 69
- Removing the Output Module 71
- Replacing Rotary Faders 72
- Replacing Slide Faders 72
- Replacing ICs 73
- Electronic Block Diagram 74
- Mic Module 75
- Stereo Line Module 76
- PC-USB module 77
- Phone Module 78
- Studio Monitor Module 79
- Output Module 80
- Factory Service 81
- Factory Service (continued) 82
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