Arrakis Systems MARC-15 Manual Page 65

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5.1
Getting Started
Included with an ARC series console (with a USB channel) is a free copy of DHD-Live. This software is the ultimate live assist tool for anyone
who wants to put on a dynamic and powerful live show. It includes features that give you unprecedented customization and flexibility. We are
confident that you will love this software.
This software is intended only for Live Assist. This means that it will not be capable of playing unattended such as with an Automation product
like Digilink-HD. If you are looking for a full featured automation system that can play unattended, please consider one of our automation
product, such as Digilink-HD, Digilink-Xtreme or New~Wave. Visit our website for more details.
Installation
An install CD was included in the install kit of your console. Put this CD into your computer’s CD-ROM drive. This CD will contain a full copy of
the DHD-Live manual and an install EXE program. Double click on the install program to install. All files will be installed to the C:DHD folder. To
uninstall, simply delete the C:DHD folder.
This software, along with the latest version of the Operations Manual can always be found on our website for download.
Updates
The DHD-Live software and training material will be updated on a regular basis, without notice. Please visit our website to get the latest
updates.
Support
DHD-Live software for the ARC console is provided at no charge and does not include the cost of telephone support.
The software is specifically designed to be easy to use for people with average PC computer and radio industry experience.
Support is limited to the product manual and the on screen help system in the software itself. Refer to the Arrakis website at
www.arrakis-systems.com for updated training materials. In a case where telephone support is a necessity, Arrakis has per minute
and per incident support available that can be paid for by valid credit card. For comprehensive support and advanced automation
features, please consider one of our automation product. Refer to the website or contact the factory for details.
Feedback
DHD-Live is an evolving software that will be updated on a regular basis. As such, we greatly appreciate any customer feedback. This may
include reporting issues with the software, or features that you would like to see added. Please visit our website to submit your requests.
To contact one of our support agents, please email:
dhdlivesupport@arrakis-systems.com
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